FAQ

welcome to our faq page! get answers to commonly asked questions about our services, policies, and more our comprehensive guide ensures a smooth and hassle free experience for you what is the typical user journey when using the platform? how do users establish the connection with their wearable devices? after clicking the " connect x device " button, the user will be directed to the website of the data provider, where they will need to confirm permission to use their data once confirmed, the user will be redirected back to the app or website it's possible to configure the postback option through the developer console what are the time and engineering resources required from our organization to integrate with the spike api? the resources required to integrate with spike api will depend on a few factors, such as the complexity of your application, your team's familiarity with api integrations, and the specific features of the spike api that you plan to use in general, you will need to allocate some time and engineering resources to review the spike api documentation and understand its capabilities and limitations design the integration and identify which spike api features you want to use develop the integration code to connect to the spike api test the integration and ensure it meets your quality standards and requirements deploy the integration to your production environment and monitor it for any issues the amount of time and resources required for each step will depend on your specific situation for example, if you have a team of experienced developers who have worked with apis before, the integration process may be faster and require fewer resources on the other hand, if you have a complex application and require a lot of customization, the integration process may take longer and require more engineering resources to get a better idea of the resources required for your specific integration, it's best to discuss your requirements with the spike api team what is the process for initiating testing of the spike api? if you need to start testing spike api, we recommend filling out the contact us form on our website what is the typical duration for transitioning to production when implementing the spike api? the time it takes to go to production with an integration of spike api will depend on a few factors, such as the complexity of your application, the specific spike api features you plan to use, and your team's experience with api integrations generally speaking, the integration process can take anywhere from a few days to several weeks or months to get a more accurate estimate of the time it will take to go to production with your integration, it's best to work closely with the spike api team could you provide clarification on the term "data standardization"? when we say that data is "standardized," we mean that it has been transformed or processed in a way that makes it consistent, structured, and ready for analysis or use in the applications standardization typically involves the application of a set of rules that define how data should be formatted, organized, and represented these rules can vary depending on the type of data do you offer assistance and support in terms of analytics and developing use cases? our machine learning (ml) service simplifies and accelerates the process of generating scores and predictions using data from wearable devices at what frequency is data available for retrieval? is it possible to obtain data every 5 minutes, hourly, or on a daily basis? the frequency at which you can receive data from health and fitness tracking providers can vary depending on the specific platform and integration method you are using if you are using webhooks , data is typically delivered a few times per day this means that you will receive updates and notifications periodically throughout the day, but not necessarily in real time or at specific intervals like every 5 minutes or hourly additionally, some providers may have rate limits on their pull data services for example, fitbit has a limit of 150 requests per hour per user it's important to note that the exact data delivery frequency and rate limits can vary depending on the provider and the specific integration setup it's recommended to refer to the documentation or contact the provider directly to get precise information on data delivery intervals and any limitations that may apply is it possible to obtain sample data for testing purposes? yes, please contact us at support\@spikeapi com and we will provide you sample data what if we need a custom integration/ an integration spike doesn’t support yet? how long does it take to add it to the network? please contact us, it is very likely we are already developing this integration how scalable is the infrastructure of spike api? can it effectively support a large number of users connecting through the api? yes, our infrastructure is highly scalable and capable of supporting large numbers of users connecting through the spike api google shows error 403 disallowed user agent how to solve that? you must specify the user agent attribute on your web view component you can find the example here https //docs spikeapi com/add user integration#tjsoe can i customize the application integration process to display my company's icon and name during the authentication process? yes, we understand the importance of maintaining your brand identity throughout the user experience as part of our whitelabelling service, we offer the option to customize the authentication process to showcase your company's icon and name by registering your company with our integration providers, we can ensure that your clients will see your branding consistently during the authentication flow this customization allows for a seamless and personalized experience, reinforcing your brand's presence and trust with your clients if you're interested in discussing the customization options for your application integration, please contact our support team, and we'll be happy to guide you through the process dexcom, google fit and huawei requires account to be created by the client in to order to ensure consistency across all boards is there anything i need to know if i'm using proguard/r8 ? yes, please note that we are using retrofit library which requires additional configuration from your end on proguard please find more details here https //github com/square/retrofit?tab=readme ov file#r8 proguard https //github com/square/retrofit?tab=readme ov file#r8 proguard if you can't find what you're looking for, don't hesitate to reach out to our customer support team at support\@spikeapi com for personalized assistance we value your feedback and strive to continuously improve our services based on your needs